Suzu is in active development – new features are added regularly. Ideas or wishes? Tell us on Discord →

Support tickets

Members open a ticket with a button. Suzu creates a private channel only the person, the team and admins can see.

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Animated example

How it works

  1. Click “Open ticket” in the support channel.
  2. Suzu creates a ticket channel and greets the person.
  3. A team member claims the ticket and helps.
  4. On close, the transcript is saved and the channel deleted.

Commands & settings

/setup → TicketsPost the panel, set ticket types and staff roles.